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Form of workCornerStone Staffing has teamed up with a major logistics company to seek out a team of Customer Service Representatives. If you have 1+ year(s) of high volume call center experience and enjoy working collaboratively, APPLY TODAY!
Job Title: Customer Service Representative
Location: Dallas, TX
Pay Rate: $18.50/hr.
Duration: Long-Term Temp
Schedule: Monday to Friday, 8am to 5pm
Job Duties:
Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues
Handles heavy inbound calls (150-200 daily) professionally and promptly
Educates and promotes self-service options where applicable
Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations
Job Requirements:
High School Diploma or Equivalent
Must have 1+ year(s) of experience in a high volume, metrics driven call centerenvironment
Must be able to maintain composure and diffuse tense calls
Microsoft Dynamics experience is a major plus, but any software tools for logging inbound calls are acceptable
Pre-Screening Includes:
Background Check
Drug Screening
Interview Process
Clerical Testing
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application and select the Frisco Branch.
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