Customer Service Representative I- Remote

Job Summary:
As the Customer Service Representative, I perform moderate customer service tasks that will provide excellent customer support with enthusiasm, empathy, and attention to detail. Customer care tasks include resolving patient orders of product shipments, backorders, credits, cancels, returns, etc. As a Customer Service Representative, I will support the Clinical and Service staff which develops and manages wound and home care centers providing an exemplifying culture to enhance the lives of the patients we serve by operating with a high level of integrity.

What We Offer:

• Monday - Friday schedule, no weekends
• RestorixHealth is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
• Medical, Dental and Vision Insurance
• Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
• Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability
• Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
• Voluntary Accident, Critical Illness and Hospital Indemnity Plans
• Employee Assistance Program
• Pet Care Discount Program
• Generous Paid Time Off and Paid Holidays
• 401(k) Retirement Plan (with employer match)
• Internal ongoing educational/training opportunities
• Competitive compensation
• Continuous coaching & mentorship

Primary Responsibilities:

• Receive calls and emails from facilities and field staff.
• Maintain the customer care folders for corrections, credits, and cancellations.
• Maintain the department’s daily logs, including the FedEx shipping exception log.
• Create invoices by releasing sales orders at the end of the day.
• Talk with customers by phone and receives orders or requests for adjustments by working closely with the warehouse distribution centers for order fulfillment.
• Fill out forms, determine charges for service requested, prepare change of address records, and issue discontinuance orders.
• Adjust complaints concerning service rendered, referring complaints of service failures to designated departments for assistance.
• Handle complaints with appropriate solutions and alternative time limits
• Handle customer requests for adjustments by working closely with the warehouse distributions centers for order fulfillment
• Ability to operate in Microsoft Office Word, Excel, and software programs, including CRM

Education and Technical Skills:

• High School Diploma or equivalent
• One-year certificate from college or technical school; or three to six months of related experience and/or training; or equivalent combination of education and experience.
• Strong Microsoft Office skills

Physical Requirements:
This position requires periods of time in which sitting, standing, use of hand and foot motion, vision, hearing, summarizing, and focusing with frequent interruptions along with other physical, sensory, and cognitive sensory functions are required.

Work From Home Requirements:

• Internet access provided by a cable or fiber provider
• DSL, satellite, and wireless broadband are NOT permitted
• Minimum upload speed of 2 Mbps
• Minimum download speed of 5 Mbps

Note: The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements and may change at any time.
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. RestorixHealth is an EO employer – M/F/Veteran/Disability