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Form of workWe're looking for an upbeat, positive individual with strong telephone skills to join our Service BDC team!
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Customer Representative to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.
In addition to competitive pay, we offer our associates the following benefits for full time employees:
- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Paid Time Off
- The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.
Job responsibilities include:
- Handling a high volume of inbound scripted telephone calls with the goal of setting a service appointment
- Asking strategic questions to determine which technician, location, or department can best serve the guest
- Dialing a high volume of outbound scripted telephone calls to returning clients
- Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
- Confirming guest appointments to ensure high show ratios
- Composing professional emails to customers
- Updating guest contact information on each call
- Using several computer systems at once, on multiple monitors
Needed Experience:
- Fluency in Spanish is a major plus
- Handle Incoming calls
- 3-day work week
- Some Saturdays required in the future
Come learn more about what we offer at the ever-growing Morgan Auto Group. It's a truly unique organization with endless career potential. This is not a remote position.
