Address
Form of work
SalaryResponsibilities:
- Provide exceptional Customer Service to clients via phone, email, and live chat
- Assist customers with inquiries, complaints, and product/service information
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain accurate customer records
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Analyze customer needs and recommend appropriate solutions
- Handle customer escalations and ensure timely resolution
- Maintain a high level of professionalism and phone etiquette at all times
Qualifications:
- Strong verbal and written communication skills in English (multilingual skills, especially Spanish, are a plus)
- Previous experience in sales or Customer Service preferred
- Excellent problem-solving skills and ability to think critically
- Proficient in data entry and computer navigation
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy in handling customer information
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $18.43 - $19.57 per hour
Expected hours: 48 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
