Customer Service Representative (Csr) - Home Remodel Industry

Company Description:

AAA Distributor is a leading distributor of high-quality kitchen and bath products, serving both residential and commercial markets. We are seeking a motivated and experienced Sales Manager to lead our sales team and drive business success.

Job Summary:

As a Customer Service Representative in the Home Remodel Industry, you will be the primary point of contact for clients seeking information, assistance, or resolution of issues related to their Home Remodeling projects. You will act as a liaison between clients and various departments within the company to ensure a seamless and satisfactory customer experience. Your role is pivotal in maintaining positive relationships with clients and upholding the company's reputation for excellence in service.

Key Responsibilities:

• * *Client Communication: Serve as the first point of contact for clients via phone, email, or in-person inquiries regarding their Home Remodel projects. Provide prompt, courteous, and knowledgeable assistance to address their questions, concerns, and requests.
• * *Project Coordination: Work closely with project managers, designers, contractors, and other internal teams to coordinate project timelines, schedules, and updates. Ensure that clients are informed of project progress, changes, and any potential delays.
• * *Issue Resolution: Identify and address client concerns or complaints in a timely and efficient manner. Troubleshoot problems related to project specifications, scheduling conflicts, material selection, or any other issues that may arise during the remodeling process.
• * *Documentation and Record-Keeping: Maintain accurate records of client interactions, including inquiries, complaints, resolutions, and follow-up actions taken. Update project files, databases, and CRM systems with relevant information to track client communications and project status.
• * *Customer Satisfaction: Proactively seek feedback from clients to gauge satisfaction levels and identify areas for improvement. Follow up with clients after project completion to ensure their expectations were met and address any remaining concerns or additional needs.
• * *Product Knowledge: Stay informed about the company's products, services, and offerings related to Home Remodeling. Continuously educate yourself on industry trends, best practices, and new technologies to better assist clients and provide value-added support.
• * *Administrative Support: Assist with administrative tasks such as scheduling appointments, processing orders, generating quotes or invoices, and other duties as assigned by management to support the overall operation of the Customer Service department.

Qualifications:

• High school diploma or equivalent; additional education or training in Customer Service, business administration, or a related field is preferred.
• Previous experience in Customer Service, preferably in the Home Remodeling industry or a similar field.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Strong interpersonal skills with a customer-centric mindset and the ability to build rapport and trust with clients.
• Exceptional problem-solving abilities and a proactive approach to resolving issues in a timely manner.
• Proficiency in using computer software and applications, including MS Office suite and CRM systems.
• Organizational skills with attention to detail and the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to adapt to changing priorities and work schedules as needed, including occasional evening or weekend hours to accommodate client needs.

This job description outlines the essential duties and qualifications for the role of a Customer Service Representative in the Home Remodel Industry. It serves as a guideline for recruiting, hiring, and evaluating candidates for this position within your organization.

Job Type: Full-time

Pay: $20.62 - $24.83 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Philadelphia, PA 19114: Relocate before starting work (Required)

Work Location: In person