Customer Service Representative/ Call-Taker

*Not a Remote position* *Schedule Mon-Tues-Thurs-Fri-Sat 11:30am-8:00pm*

Wheelchair Transport Service is a local, family-owned non-emergency transportation service company who has been servicing the Tampa Bay community for more than 50 years.

The non-emergency transportation service industry is an ever-changing and ever expanding one. If you are looking for an opportunity to work for a company who values balance between personal and professional life and growing, this is your chance.

We are looking for professionals who:

• Can demonstrate empathy towards our clients,

• Is detailed oriented, motivated and can thrive in fast-paced environment,

• Can make quick decisions based on the parameters and guidelines established for the position,

• Can remain positive, even under pressure,

• Has strong work ethics

• and is a team player.

The Position

The Customer Service representative reports to the Call Center Manager, and is responsible for, but not limited too:

• Following schedule as assigned.
• Answer inbound calls, respond to emails and text messages.
• Using those channels of communication, fulfill client's needs which include booking an appointment, confirming a ride, checking payment information before billing, handling complaints with adequate attitude and professionalism, etc.
• Collect data, enter information into a computer system, and schedule transportation appointments in a productive manner. according to the standards defined for the department.
• Make outbound calls related to scheduled appointments.
• Ensure 100% accuracy when booking appointments by following operational procedures.
• Ensure high level Customer Services by following quality guidelines.
• Meet performance levels determined by the company.
• Work with the team, supervisor and other departments to ensure our clients have the best experience.
• Keeping yourself up to date on procedures and standards
• Other duties as assigned
• Follow company policies and procedures

The Position Requires:

• Candidates must be eligible to work in the United States
• High school education
• In office work setting
• Long periods of time sitting down or standing up at working desk
• Use of headsets for long periods of time
• Fast and accurate typing skills, minimum 40 wpm
• Level 2 background check clearance

We Offer

• Benefits include: Health, 401k Match, Dental, Vision, and Life
• Full-time position
• Dynamic work environment
• Salary $15.00+ depending on relevant experience

Apply here to join our team!

Job Type: Full-time

Salary: $13.00 - $17.00 per hour

Expected hours: No more than 40 per week