Customer Service Representative - Jacksonville, Fl

Customer Service Representative - Jacksonville, FL

9909 Pritchard Road

From $18.00 an hour - Full-time

Full Job Description

Total Distribution, Inc. has immediate openings in the Jacksonville area for full-time, experienced Customer Service Representatives to support our warehouse operation.

GOING BEYOND LOGISTICS FOR A BETTER SOLUTION

Available Position – 8am – 5pm

· We are an essential business with over 100 years of experience – operational throughout the pandemic.

· We strive to provide a safe work environment for our valued employees.

· We offer a competitive wage structure, a comprehensive benefits package after 60 days and paid time off during your first year of employment.

How you will contribute to the success of the company and grow your career:

· Process and input customer orders, both inbound and outbound.

· Create and monitor warehouse work requests.

· Monitor inbound/outbound material activity and print order labels based on customer requirements.

· Trace shipped orders and notify customers of all activity concerning their merchandise.

· Perform warehouse functions as requested, including opening and closing procedures.

· Run inventory reports to check for product availability.

· Perform daily customer-specific reporting tasks.

· Engage with customers via phone, email or in person.

· Responsible for filing and data entry.

· Keep accurate records of customers’ material while at site and in transit.

· Adhere to the site’s quality and safety standards.

What you need to excel:

· Minimum of 2 years working in a warehouse or equivalent environment preferred.

· Good organizational and communication skills.

· Basic computer skills required - familiarity with Microsoft Office programs preferred.

· Prior data entry experience.

· Possesses professional phone and email etiquette.

· Capable of making sound judgment calls independently.

· Motivated to perform daily tasks without prompting.

· Ability to maintain confidentiality of customer and contract information.

· High school diploma or GED equivalent.

· Ability to successfully pass background check and drug screening.

Total Distribution, Inc. is a branch of Peoples Services, Inc., which is a growing network of 3PL companies that provide quality supply chain logistics and transportation services. Peoples Services operates over 7.5 million square feet of public and contract warehouse space in 45 facilities across eight states. Our warehouses specialize in food grade storage and handling, polymers, plastics, chemicals and customized packaging and fulfillment services. Warehouses are located in Michigan, New Jersey, Ohio, West Virginia, Virginia, North Carolina, South Carolina and Florida. Our warehouse locations, in-house transportation and brokerage services, company owned fleet of trucks and experienced supply chain team give us the leverage to provide efficient, reliable supply chain services.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person