Customer Service Representative

PURPOSE OF JOB:

The Customer Service Representative is responsible for answering inbound calls from clients and directing calls to the appropriate parties while ensuring client satisfaction. This position helps support the Client Claims team in communicating with the clients and furthering client claims through the Social Security disability process.

ESSENTIAL RESPONSIBILITIES:

• Confer with clients by telephone to provide information, receive information, or resolve client complaints.
• Keep records of interactions with the clients, recording details of conversations and following up with proper colleagues to gather information needed for the claim.
• Transmit information to government agencies regarding clients’ claims.
• Performs other related duties as necessary or assigned.

WORKING KNOWLEDGE, SKILLS, AND ABILITIES:

• This job requires a minimum of a high school diploma or GED.
• Previous CUSTOMER SERVICE experience is strongly preferred.
• In relation to other jobs in the same function, this job requires an intermediate level of proficiency to apply broad knowledge and experience.
• The primary or most necessary skills required for this job are excellent oral and written communication, inter-personal skills, and CUSTOMER SERVICE orientation.
• Other important skills include attention to detail, administrative skills, active listening and reading comprehension.

WORKING CONDITIONS:

• This job is normally performed in a mostly clean and comfortable environment.
• Duties in this job are usually performed while in a seated position with freedom to move about at will.
• To avoid injury while performing this job requires ordinary care and attention.
• Moderate travel may be required.