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SalaryEvery day, Bilingual Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our Customer Service Representatives care for each caller with the highest levels of knowledge and professionalism.
Please note this job posting is for upcoming class in New York City. This position requires 10 business days of onsite, after successful completion of training, there is the opportunity to work remotely. Training is a total of 6 weeks.
Pay and Benefits:
- Bilingual base rate $20.25/hr
- Quarterly Bonus opportunity up to 5% of your quarterly earnings
- $500+ in referral incentives
- 401K with company match
- Medical, Dental and Vision benefits
- Paid accrued time off and 10 paid holidays
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- A variety of weekday and weekend shifts that meet lifestyle and family goals
- A supportive environment with peers who share your passion for improving people’s lives
- Career development and promotional opportunities
- No cold calling, sales, or collection calls
Essential Duties and Responsibilities:
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment
- Perform other duties as assigned by management.
Preferred Skills and Qualifications:
- Must be able to speak and read Spanish and English fluently
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in Customer Service preferred.
#NYSOHPriority #NYSOHcsrNEWYORK
Job Type: Full-time
Pay: $20.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
