Customer Service Representative - Ambassador

Department:
Financial Management
Start Here. Grow Here. Stay Here.
Sarasota County Government is seeking a Program Ambassador to assist with outreach and engagement for the Community Development Block Grant - Disaster Recovery (CDBG-DR), or "Resilient SRQ," a federally funded program assisting the unmet needs of the County following Hurricane Ian. This position will work with applicants for the Housing Recovery Program, which includes housing rehabilitation, reconstruction, and reimbursement applicants for Resilient SRQ. This is a unique opportunity for an individual who wants to make an impact in the community by assisting Sarasota County residents recover and repair their homes following the impacts of Hurricane Ian. This grant-funded position is expected to last approximately five years.
Outreach and Engagement

• Provide direct outreach and pre-screening to potential individuals in need of housing recovery assistance.
• Demonstrate and maintain expertise in the program's eligibility criteria, documentation requirements, policies, procedures, and electronic application submission.
• Direct applicants to other local resources to obtain further disaster recovery assistance.
• Identify and engage the target population within Sarasota County to build a rapport to better assist with the application process.

Direct Support

• Provide direct in-person application assistance, collection of documentation, and review applications for completeness and accuracy.
• Ensure the prompt and efficient resolution of each customer inquiry, providing exceptional Customer Service.
• Provide referrals to additional community resources to assist in the rehabilitation or reconstruction of applicants' homes.

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
About You
To thrive in this position, you must have-

• High School Diploma or equivalent education

Preferred qualification-

• One year of experience in a clerical or Customer Service environment; working knowledge of computer software dealing with public response.

About Everything Else
Starting Pay Range: $18.00 - $19.00 per hour based on experience.
Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Starting January 2024, choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great Customer Service - internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.