Customer Service Representative

JOB DESCRIPTION

This position serves as the initial point of contact between sales, shipping and receiving, and outbound and inbound freight carriers.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must:

· Schedule pickups and deliveries for inbound and outbound freight

· Obtain freight rates for inbound and outbound freight

· Process sales orders when completed by sales, adding freight information to the sales orders and shipping documents

· Ensure accuracy of information on sales orders and shipping documents including - weights, piece counts, lot numbers, HAZMAT information, addresses and other shipment details

· Communicate with Shipping and Receiving on inbound and delivered shipments

· Assist purchasing agent with details to ensure accuracy through the receiving process

· Verify delivery to customers back to sales team

· Assist the sales team in gathering and shipping samples to customers

· Answer incoming phone calls

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is more sedentary than active, but we encourage the employee to move as needed to complete tasks in and around the facilities. They must be able to reach, type, feel, and smell. They must be able to lift up to 40 lbs.

Position Type/Expected Hours of Work
This is a part time or full-time position, and hours of operation are Monday through Thursday, 8:00 a.m. to 5:00 p.m and Friday 8:00 am to 4:00 pm with one hour given each day for lunch.

Travel

No travel is expected for this position.

Preferred Education and Experience

· Experience with warehouse work or freight handling is a plus

· High school diploma or equivalent

· Basic computer skills with Excel and Word competency preferred

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Expected hours: 39 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Work Location: In person