Customer Service Representative

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity to join a dynamic and growing company.

Duties:
- Answer incoming customer calls and respond to inquiries or concerns in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Assist customers with troubleshooting technical issues
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding matters
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to resolve complex customer issues
- Perform data entry tasks to update customer information in the system

Qualifications:
- Excellent verbal and written communication skills in English; fluency in additional languages is a plus
- Strong problem-solving skills with the ability to analyze situations and provide effective solutions
- Previous experience in Customer Service or sales is preferred
- Proficient in using computer systems and navigating multiple software applications simultaneously
- Exceptional phone etiquette and active listening skills
- Ability to work well under pressure in a fast-paced environment
- Strong attention to detail and accuracy in data entry tasks

Job Types: Full-time, Part-time, Contract

Pay: $17.58 - $21.17 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Miami, FL 33173: Relocate before starting work (Required)

Work Location: In person