Customer Service Representative

New Knoxville Telephone Company is looking for an energetic person who is willing to work hard and grow with our company. The Customer Service Representative will be responsible for the Customer Service experience related to services for video, high speed internet and telephone for residential and commercial customers.  Come join us!

Job Type: Full-time

Rate: $17.00-20.00 per hour

Location: Onsite NKTelco Sidney, OH office

Primary Responsibilities Include:

• Ability to prioritize and organize effectively
• Ability to utilize problem solving techniques with high end broad band equipment
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
• Able to communicate clearly, educate customers and promote/sell company services, some cold calling required
• Able to work independently and plan accordingly to complete daily assignments
• Must be flexible and able to handle multiple tasks concurrently
• Adapting, learning and delivering the best Customer Service our industry can give
• Research customer complaints, processing payments and billing adjustment
• Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
• Follow all safety rules and comply with company policies and specifications
• Speak and understand English language proficiently

A successful Customer Service Representative will have:

• Knowledge of basic mathematics
• Knowledge of common phone etiquette and de-escalation techniques
• High school diploma or GED equivalent
• Ability to lift to 25 lbs.
• Ability to work while seated for prolonged periods of time
• Ability to wear telephone head set for prolonged periods of time
• Willing to participate in NCTI certification/development courses

Even Better If You:

• Knowledge of video, broadband, and phone products and services

When you join New Knoxville Telephone Company...

We offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO, a company wellness program, employer paid short- and long-term disability, and paid company training that could lead to a college degree. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com

Schurz Communications, our 150-year-old Parent company, believes:  

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.