Customer Service Representative

As a Customer Service Representative, you will be responsible for providing exceptional Customer Service to our clients and customers. You will be responsible for handling a variety of customer inquiries and concerns, resolving customer issues and complaints, and providing support to the Customer Service team.

Key Responsibilities:

Provide excellent Customer Service by responding to customer inquiries via phone, email, and chat in a timely and professional manner.

Identify and escalate priority issues to the appropriate team member or manager for resolution.

Investigate and resolve customer complaints, ensuring customer satisfaction.

Collaborate with other teams to ensure customer issues are resolved quickly and efficiently.

Document customer interactions, inquiries, and complaints in our customer database.

Continuously update knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.

Meet and exceed established Customer Service performance goals and metrics.

Contribute to the development and improvement of Customer Service processes and procedures.

Qualifications:

High school diploma or equivalent required, college degree preferred.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making skills.

Ability to work well in a fast-paced, team-oriented environment.

Ability to handle multiple priorities and tasks effectively.

Proficient in Microsoft Office and Customer Service software. Must be able to work flexible hours including evenings and weekends.

Working Conditions:

Office-based environment.

Fast-paced, high-volume Customer Service center.

Requires sitting and standing for extended periods of time.

We are an equal opportunity employer and welcome applications from all qualified individuals. If you are interested in joining our team, please submit your resume and cover letter.