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SalaryReady to Launch Your Remote Customer Service Career?
Do you thrive in a fast-paced environment and enjoy building positive relationships with clients?
We're looking for a motivated and detail-oriented Customer Service Representative to join our dynamic remote team! This role offers the opportunity to leverage your strong communication and problem-solving skills to provide exceptional service to our clients, all from the comfort of your own home.
Job Details
Length of assignment: Temp to Permanent
Location: Remote
Pay: $19.00 per hour
Shift/Hours: Monday – Friday
This is a Fully Remote position.
Requirements
High School Diploma (College education a plus)
3-5 years of Customer Service experience in a call center environment
Above average computer skills
Excellent written and verbal communication skills
Job description
Provide exceptional Customer Service by handling 50-70 inbound calls and making 60-80 outbound calls daily.
Demonstrate professionalism and courtesy in all interactions, using accurate information and following established scripts.
Efficiently identify and escalate client inquiries or concerns to the appropriate team within a business day.
Field and address client complaints through established procedures.
Respond to sample accountability emails within 24 hours.
Maintain accurate daily records and submit reports (AV, Touchstone & FEDEX).
Manage data and documentation efficiently using designated systems (DTP and usmmempsi.cc.com).
Achieve and maintain a high attendance and on-phone percentage (90% or better).
Adhere to all company policies, procedures, and federal regulations.
Top reasons to work with Adecco.
Payday every Friday
Upskilling opportunities through the Adecco Aspire Academy
An opportunity to get hired on permanent with our client.
Assigned your very own onboarding specialist.
Pay Details: $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
