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SalaryDescription:
The Client Advocate (CA) serves as a member of a Support Team, and is the Single Point of Contact between the client and the business line. The overall purpose of this position is to assist and support the client collectively with internal departments, by keeping them informed, and resolving any potential issues or concerns. The CA’s Support Team is the dedicated contact from Loan Creation through Loan Funding.
- Ability to effectively and professionally communicate via phone and email.
- Maintain client focus at all times by strictly adhering to Client Service Standards, taking ownership of all inquiries and proactively following through to resolution.
- Providing status to the client at every step of the process.
- Generating outbound calls when contact is needed throughout the process.
- Answering/Responding to all inbound client calls/emails and providing accurate answers to the client’s questions, while maintain a high level of professionalism which is expected by our clients in a business-to-business client support role.
- Conference in various department Subject Matter Experts (SMEs)as needed to resolve issues and answer questions.
- Document interactions with clients in internal systems to ensure that other departments are aware of phone call/email conversations that have occurred.
- Maintain regular and punctual attendance.
Additional Skills & Qualifications:
- 3+ years of mortgage experience; preference for mortgage closing/processing/funding experience
- Knowledge of different types of loans- FHA/VA etc.
- Knowledgeable in the mortgage process flow and established SLA’s.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
