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Form of work
SalaryOcean State Innovations, a premier global source of textile products and services, is looking for someone to join our Customer Service team. This is a critical role and will require someone with strong organizational and communication skills. Job responsibilities will include:
- Entering sales orders
- Providing customers with product documentation and other required paperwork
- Providing customers with order status updates
- Coordinating logistics for all shipments and export paperwork
- Maintaining samples and sending samples to external lab as appropriate
- Previewing test reports and identifying any testing issues
- Following testing with labs and maintaining updates for the office
- Maintaining and filing internal and external test reports
- Contacting outsourced lab for any outstanding reports needed
- Entering manufacturing orders for plant divisions
- Coordinating/following vendor mfg. orders and confirming updates
- Completing SLI’s, Commercial Invoices, COC’S and COO’s
- Answering phones as needed
- Entry and Reconciliation of inventory
- Filing all headers received
- Sending out all UPS packages
- Answering phones as needed
- Providing backup support for any team member, as needed
- Other duties as assigned
Requirements: 1 year prior experience in Customer Service/administrative work.
Ocean State Innovations offers comprehensive benefits including Medical/Dental/Vision, Company paid Life, STD, LTD, Education Assistance, 401(k) matching, Paid time off, holiday pay, and Yearly Bonus eligibility.
Job Type: Full-time
Pay: $45,000.00 - $53,000.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Experience:
- Customer service: 1 year (Required)
Work Location: In person
