Customer Service Representative

About Us

Abacus Health Solutions is an innovative health management company with a strong history in the development and management of chronic condition programs. Utilizing the latest in healthcare technologies, Abacus translates evidence-based medicine into real world interventions. Our programs for diabetes and hypertension are built to foster high rates of adoption, resulting in healthier, more productive employees.

Abacus values diversity and is committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. This results in greater innovation and collaboration, leading to better solutions. As such, we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Abacus offers a competitive benefits package and a hybrid work schedule allowing work from home and in- office work.

Company Background

From its inception in 1988 and at its core, Abacus Health Solutions has been a research and development firm. Today Abacus translates evidence-based medicine to real world interventions for our clients and their employees.

A strong behavioral science background shapes the development of all our solutions. Abacus uses these strengths and an experienced team of healthcare experts, technologists, and clinicians to develop and deploy innovative health behavior change tools and targeted programs to help employers control rising healthcare costs and provide high quality health benefits that optimize the health and productivity of their workforce. Abacus works with every client to develop a program that fits the needs and goals of each unique organization. We are excited and passionate about the work we do and the success of our programs has enabled our recent growth.

Job Description

We are an innovative Rhode Island based health management company with customers throughout the U.S. seeking a full-time Customer Service Representative to provide support and encouragement to participants in our health management programs.

Our company continues to grow, provides a professional and supportive, friendly environment, and the successful and motivated candidate will have opportunities for career growth.

Primary Job Function

Provide both inbound and outbound telephone and email support for participants in our diabetes and other programs. Re-engage participants through outbound support calls.

Duties

• Provide customer support to all program participants via telephone and email.
• Resolution of participant issues and concerns.
• Proficient computer skills, including utilization of Excel and/or web-based programs for data entry.
• Provide guidance and support to participants who may have limited experience with using web- based programs.
• Accurate documentation of calls, forms, faxes, and member communications.

Required Skills

• “People skills” Looking for someone who is upbeat, positive, and enjoys helping others.
• Ability to project empathy and caring in dealing with people who have chronic health conditions.
• Demonstrate strong verbal communication and listening skills.
• Be able to use Microsoft Office and call center software.
• Ability to multi-task without compromising quality of work.
• Well organized and attentive to detail.
• Be a supportive team member.
• Bi-lingual skills (English and Spanish) are a plus, but not required.

Job Requirements

• BA/BS or other equivalent degree preferred
• Minimum of 1 year experience

Salary and Benefits

We offer a competitive salary with sign-on bonus. Our benefits package includes:

• Company-sponsored health, dental, and vision coverage currently through Blue Cross Blue Shield of RI
• 2 weeks of paid vacation, increased to 3 weeks after your first year at the company
• 2 weeks of paid sick time
• 2 paid personal days
• 11 paid holidays
• 401k plan with 3% automatic company-paid contributions
• Flexible Spending Account for pre-tax payment of out-of-pocket health and dependent/child care costs
• Employee profit-sharing bonuses

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person