Associate Life Customer Service Representative

Associate Life Customer Service Representative
10 Amica Center Blvd, Lincoln, RI 02865

Your future is our business.

Amica Life in Lincoln, RI is seeking a Customer Service Representative to provide exceptional Customer Service by handling telephone contact calls involving routine policy changes to their conclusion. The selected individual will gain a good understanding of policy procedures, systems, and policy contractual provisions and foster a team approach to promote outstanding Customer Service.

Salary

A starting annual salary of $41,053 ($21.05 per hour).

The work schedule is 37.5 hours per week.  Training for this position will be Monday through Friday between the core hours of 9:00am and 5:15pm.  After training is complete, the schedule will be based on business needs with a start time between be 8:00 am and 10:45am Monday through Friday with the potential to work holidays and a few Saturdays per year.

Responsibilities

• Become proficient in all aspects of Amica Life products and services within 6 months of entering position  
• Become proficient with routine coverage, financial, and policy maintenance changes within 6 months of entering position  
• Handle questions and policy inquiries from customers, in accordance with level of knowledge  
• Recommend appropriate solutions, procedures, and actions for customers, in accordance with level of knowledge  
• Handle other customer requests as necessary  
• Work to meet and strives to exceed sales/service goals determined by supervisor, which include, in part, call quality, lead referrals, average call length, attendance, and schedule adherence  
• Assist occasionally with system testing   
• May be called upon to handle other duties as required  

Qualifications

• High School Diploma (or equivalent)  
• Able to use a personal computer, mouse and keyboard with proficiency  
• Basic Web navigation skills and experience  
• Professional and enthusiastic, with a pleasant telephone manner  
• Effective active listening skills required  
• Able to probe effectively to ensure appropriate resolution using basic Customer Service skills, such as empathy, willing and helpful demeanor, and ability to resolve inquiries  
• Knowledge of company products, services, and marketing campaigns  
• Able to multi-task (data entry while handling calls)  
• Strong communication, organization and time management skills  
• Able to maintain composure and to deal with customers under circumstances requiring tact and diplomacy  
• Strong interpersonal skills  
• Strong verbal communications skills including diction, grammar and tone  
• Strong written communication skills  
• Able to handle confidential information  
• 1-2 years previous Customer Service, retail or customer-facing experience desired  
• Committed to expanding life insurance knowledge and leadership skills through on-the-job training, educational courses, and seminars  

Perks and Benefits

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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