Customer Service Representative

Minimum Education & Experience:

High School diploma or equivalent, and five to seven years of business office experience.

ESSENTIAL FUNCTIONS:

Assists management and office staff with loan origination and servicing activities, including entering new loans in the Automated Delivery System and preparing new loan and loan servicing documents. Prepares releases and transfers as loans are paid in full.

Monitors delinquent loans and prepares appropriate correspondence for signature. Provides for the payment of bills due and owing by the office in accordance with approved policies and procedures.

Oversees collection letters, FSA reporting, scanning documents to the HUB, and CRM/Farm View management.

Handles moderately complex customer inquiries and resolves issues referred by less-senior staff. Fosters good member/public relations by providing Customer Service that exceeds customers’ expectations.

• Monitors all routine reporting requirements and assists with the generation of reports required by the office, the association, the Farm Credit Bank of Texas, the Farm Credit Administration, or government entities.

Alabama Farm Credit is an aggressively growing $1 billion Farm Credit association dedicated to the financial needs of our rural communities. In short, we help fund new ways to grow food, generate energy, access technology, and otherwise improve life in rural America. A career at Alabama Farm Credit can offer you the opportunity to make a personal impact on the people and communities where we do business. The institution is headquartered in Cullman, AL with five offices that serve the northern twenty-seven (27) counties of Alabama. We continue to serve the agricultural related needs of the two major metropolitan areas of Alabama in Birmingham and Huntsville. We also provide competitive compensation, health and wellness benefits, company-funded retirement plan, “best in market” matching 401(k), and professional development programs.