Address
SalaryCustomer Service Representative
Description
About Reliable Aftermarket Parts
Reliable Aftermarket Parts is a worldwide leading supplier and distributor of aftermarket agricultural and construction parts. Our goal is to provide our customers with quality aftermarket parts that meet or exceed OEM specifications at competitive prices with top notch American based Customer Service, the best parts availability, and expansive global shipping option. We offer parts for all the top name brands as well as the harder to find equipment. While we started in agriculture parts, we have expanded into industrial, construction, and lawn and garden markets with plans to continue to develop and provide more options in other outdoor products and their accessories. Our tireless mission is creating winning solutions for aftermarket products via the internet.
Job Description
- Essential worker, no layoffs
- Answer incoming calls from customers, meeting call volume and quality standards in accordance with internal guidelines
- Display professional phone/email etiquette and communication under all conditions and circumstances
- Provide information, answer questions, research situations, make decisions and/or solve problems to provide effective Customer Service over the phone and via email
- Research SKU's for similarity, description, product specifics, etc. to help give the customer the best service as possible
- Walk customers through the sales process, including up-selling and offering warranties for products
- Enter customer information into our company database - create new customer cards, update existing customer cards, complete notes and utilize tools & processes in place from the interaction you have with customers and any orders that may have been placed
- Follow back up with customers that you were unable to give all answers to during initial interaction
- Working in an office setting independently and with a team
- Manipulating spreadsheets and templates to prepare information for upload
- Spot check your work for accuracy and completeness
- Additional support duties as assigned to contribute to the company’s success
Core Values
1. To be Reliable
2. To be Tenacious
3. To be Innovative
Reliable Aftermarket Parts Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Reliable Aftermarket Parts Inc. is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
Requirements
- A minimum of 6 months of Customer Service experience, preferably in a call center environment
- Proficient typing and data entry skills
- Ability to juggle multiple tasks simultaneously
- High attention to detail
- Excellent computer skills
- Active listener with effective communication skills
- Critical thinking skills to resolve incidents quickly and consistently
- Able to identify and defuse challenging customer behavior
- Awareness of the core processes and the best practices used in service and support
- Overtime may be required
In office position with potential for hybrid work.
Hours
- Monday through Friday 8:00 AM to 5:00 PM
Policies
- Non-smoking premises.
Benefits
Medical, Dental, Vision, Elective Insurances, 401k, Life Insurance
