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Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
Greets and welcomes clients throughout all areas of the store
Connects with clients in a friendly and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge
Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
Graciously takes returns and offers options based on client’s needs
Takes an omnitude approach to identify and recommend merchandise across all channels
Utilizes selling tools and store technology to sell across all channels effectively
Promotes benefits of the InCircle program and opens new accounts
Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base
Cultivates the client relationship through personalized connection
Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence
Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
Ensures audit compliance
Contribute to team success
Partners with others to provide the best client experience
Actively creates a positive work environment through teamwork and collaboration
Maintains positive working relationships throughout the company
Additional Information
Refer code: 9212982. Neiman Marcus Group - The previous day - 2024-05-07 23:33