Address
Form of workThe Customer Service Representative is responsible for greeting and directing customers and for processing all customer transactions accurately and efficiently in accordance with established policies and procedures.
DUTIES AND RESPONSIBILITIES
- Open store by unlocking doors, turning on lights, verifying cash drawer, starting coffee, etc.
- Greet customers when entering or leaving establishment
- Handle customer transactions, issuing receipts, refunds, and pick lists
- Pleasantly deal with customers to ensure satisfaction
- Field phone calls/take messages
- Resolve customer inquiries, guide them and provide relevant information
- Maintain showroom and tidy checkout area
- Scan documents into ERP system
- Maintain stock of office supplies
- Handle all incoming and outgoing mail
- Coordinate office events as needed
- Prepare nightly deposit
- Fill in for Sales Administration when on lunch or vacation
- Performs other related duties, as required
- 3-5 years of experience in Customer Service
- Basic computer knowledge and familiarity with POS system
- Strong communication and time management skills
- Attention to detail and strong mathematical skills
- Ability to work with precision in a fast-paced environment
- Attention and care required to prevent errors
- Strong commitment to Customer Service
- Ability to maintain a constant state of alertness and in a safe manner
This is a full-time onsite position in Enterprise, AL.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
