Customer Service Representative

Full Job Description

• Signarama, West Palm Beach is a family-owned Sign Company celebrating 30 years in the sign industry. We are a busy sign shop with a fast-paced office environment. We are seeking a full time Client Account Specialist to join our team.

Responsibilities:

• Warmly greet customers in our shop
• Effectively manage all incoming calls
• Sell signs at the counter, on the phone and through email
• Build and create custom sign jobs through our Point-of-Sale system
• Manage your sign jobs to completion and customer satisfaction
• Follow up with customers to check that they’re satisfied with any purchases or services
• Manage existing and new customer accounts
• Coordinate with outside vendors and services as needed
• Make product recommendations or services to customers based on their needs and preferences
• Provide outstanding Customer Service
• Helping to determine the best fabrication methods and materials needed for jobs
• Personable and friendly, likes to work with people
• Has excellent written and verbal communication skills
• This position requires math skills, product knowledge and computer skills.

Qualifications:

• Customer service experience
• Must be able to work on multiple projects at a time
• Must be someone who takes pride in the product they produce
• Must be comfortable working with customers directly and answering phones
• Must have a willingness to learn the Sign Industry and the ability to catch on quickly
• Must be a team player
• Must be dependable

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• English (Required)

Work Location: In person