Customer Service Representative

Fit2Run is a family-owned and operated specialty retailer established in 2006, in fact, “Family Matters” is one of our company’s core values. We pride ourselves in giving back and bringing people together within our local communities through fun runs, partnering with local non-profit leaders, and by providing scholarships to survivors of childhood cancer through the Big Bill Foundation.

We believe that the key to our success is not only in the quality products and brands that we sell, but we also believe that the key to our success is our people. We take pride in our employees, and it is a priority that we train, develop, and promote our top talent from within.

There is more to Fit2Run than running, we are about empowering our customers and employees at all fitness levels to embrace and lead an active lifestyle from head to toe. We are more than your average retailer, we are a specialty store within the local community that believes in enriching lives, fostering connections within the community, and delivering exceptional experiences to our valued customers.

Since our inception, we have grown to operate 32 stores located throughout Florida and Puerto Rico, with more stores opening in 2024 and beyond.

We are looking for qualified Customer Service Associates to join our Fit2Run Family in our Corporate office in Lakewood Ranch (we will be moving to our amazing new corporate location soon located at 311 Manatee Ave W, Bradenton, FL).

This is an onsite position.

RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
• Provide accurate information about products, services, and promotions.
• Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve customer issues and complaints effectively and efficiently.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Follow up with customers to ensure their concerns are addressed and resolved satisfactorily.
• Keep accurate records of customer interactions, transactions, and feedback.
• Collaborate with other team members and departments to improve overall customer experience.
• Stay updated on product knowledge, company policies, and procedures.
• Must be able to work at least one (1) weekend day per week.

REQUIREMENTS

• Passion for helping customers.
• Excellent communication and interpersonal skills.
• Strong Customer Service orientation and ability to engage with diverse customer demographics - previous Customer Service experience in retail or call center environment preferred.
• Ability to work effectively in a fast-paced environment and multitask.
• Attention to detail and accuracy in handling transactions.
• Ability to take direction well to complete tasks and assignments.
• Positive attitude and willingness to learn.
• Reliable and able to arrive on time for scheduled shifts.
• Able to work collaboratively as a part of a team.
• High school diploma or equivalent.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:

• 11+ years
• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you bilingual in Spanish and English?

Ability to Relocate:

• Bradenton, FL 34211: Relocate before starting work (Required)

Work Location: In person