Customer Service Representative

Job Summary
We are seeking a highly motivated and customer-oriented individual to join our team in New Braunfels as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and assisting with amenity access. If you have excellent communication skills, a friendly demeanor, and enjoy helping others, we would love to hear from you.

Duties
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Assist residents with amenity access
- Utilize phone etiquette skills to ensure positive customer interactions
- Accepting payments for HOA assessments
- Communicate effectively with customers via phone, email, or chat
- Other duties as assigned

Qualifications
- Excellent phone etiquette skills with the ability to handle difficult or irate customers professionally
- Exceptional communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Previous Customer Service experience is preferred but not required
- Fluent in Spanish is a plus

Join our team today and become an integral part of our Customer Service department. We offer competitive compensation and a supportive work environment. Apply now to start your rewarding career as a Customer Service Representative.

Job Type: Full-time

Pay: $17.19 - $20.70 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person