Customer Service Representative

Job Title:

Customer Service Representative

Location: Miami, FL

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for handling inquiries, resolving customer issues, and providing support through various communication channels. The ideal candidate is passionate about delivering excellent service, possesses strong communication skills, and thrives in a fast-paced environment.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Provide accurate information about products, services, and company policies to customers.
• Process orders, returns, and exchanges efficiently and accurately.
• Troubleshoot and resolve customer complaints and concerns with empathy and patience.
• Escalate complex issues to appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell products and services to customers.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Stay updated on product knowledge and industry developments to better assist customers.

• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Problem-solving skills and the ability to think critically under pressure.
• Proficiency in using Customer Service software, CRM systems, and other relevant tools.
• Ability to multitask and prioritize tasks effectively.
• Adaptability and willingness to learn new processes and procedures.