Customer Service Representative

Job description

Appolo Heating is an established and growing company seeking a Customer Service Representative (CSR) to join our team. We are a leading HVAC home services provider and we are looking for a reliable, personable and motivated person to be our newest CSR. You will answer inbound service calls and make outbound calls, talking to both existing customers and new/potential customers.

Providing an excellent customer experience and service is our #1 priority. We take care of our customers first and foremost. You will be empowered to do what it takes to assist them every time. You will schedule appointments and follow up calls, and use your communication skills and active listening skills to help the customer. No two days are ever the same. You will work along side co-workers and a department manager who will provide you with coaching and support along the way.

In addition to earning an hourly salary, you have potential to earn additional money from commissions each month. What you make in compensation is a direct result of your efforts!

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

```Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to join a dynamic and growing company in the area.

Duties:
- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and providing solutions
- Assist customers with product information, pricing, and order processing
- Maintain accurate customer records and update information as needed
- Utilize phone etiquette to ensure professional and courteous communication with customers
- Perform data entry tasks accurately and efficiently
- Collaborate with other departments to resolve customer issues and escalations
- Identify opportunities for upselling or cross-selling products or services

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Excellent communication skills in English, both verbal and written; fluency in Spanish is a plus
- Strong problem-solving skills and ability to think quickly on your feet
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Sales experience or knowledge is an asset

Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career growth within the company

If you are a motivated individual with a passion for delivering exceptional Customer Service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!```

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Schenectady, NY 12306: Relocate before starting work (Required)

Work Location: In person