Customer Service Representative

Accelerated Services, located in Parker, CO, has been in business for 25 years! We are the second largest independently owned auto hauler in the country. If you are a dedicated, highly motivated and customer-oriented individual, apply to join our team as a Customer Service Representative! This is a great opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.

Position Summary

The Customer Service Representative (CSR) is responsible for delivering exceptional Customer Service; keenly focused on accuracy, detail, and resolution of drivers’, sub-haulers’, clients', customers’, and business partners’ inquiries in line with business objectives.

Essential Duties and responsibilities

The essential functions include, but are not limited to the following:

• Professional and prompt inbound and outbound call handling; note and alert Dispatch when necessary
• Maintain Customer Service email inboxes including but not limited to order entry, dispatching, and client support
• Communicate with drivers to confirm pickup and deliveries are being successfully executed
• Audit drivers pay requests for accuracy
• Process sub-hauler invoices
• Process vehicles that transport to or from the headquarters, noting and submitting damage reports when necessary
• Support Dispatch with reporting
• Other duties as assigned

Qualifications

• Previous experience in Customer Service or a related field is preferred
• Strong communication skills, both verbal and written
• Excellent phone etiquette and active listening skills
• Experience with data entry, high volume phone calls, and Customer Servicerequired
• Proficient Microsoft Office Suite experience required
• Ability to work in a fast-paced, team environment
• Must have high attention to detail and consistency in work
• Valid driver’s license required
• Ability to work with minimal supervision with general direction from the position supervisor

Pay Range: $19-$21/Hour + Overtime (Depending on Experience)

Schedule: Monday-Friday, 8AM-5PM, rotating Saturday 8AM – 12PM (every 4-6 weeks)

Application Deadline: March 22, 2024 at 11:59PM

Accelerated Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at HR@autotrans.com.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Parker, CO 80138: Relocate before starting work (Required)

Work Location: In person