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Form of workWho We Are
John Henry's is dedicated to building and developing a team of outstanding individuals that provide premium quality products and 5-star service while sharing a total commitment to regularly exceeding the expectation of our customers. This is where you come in! John Henry's is looking for a talented individual to take on the role of Customer Service Representative.
What We Offer
- Comprehensive benefits package, including: Health, dental, and vision insurance, short and long term disability, life insurance, 401(k) with match, and more.
- Work-life balance
- Company provided uniforms
- Company provided technician vehicles
- Opportunity for movement, growth, and advancement
- Paid training opportunities
- Safety Training
- Weekly pay
- Vacation and sick leave
- New technology, including iPhone, iPad, & access to integrated software
- State of the art tools, parts, and supplies
- Company sponsored employee events
- A culture of teamwork, strong work ethic, integrity, and support. We care about our team and do a lot more than just work together. You will love our company culture, and you will build life-long friendships at John Henry's!
Day in the Life of a Customer Service Representative
- Deliver unbelievable customer experiences by converting incoming customer calls into booked service appointments for our field technicians
- Learn the call script in order to sound professional and authentic when speaking with our customers
- Take incoming calls, answer questions, and serve as a liaison and advocate for the customers to ensure complete 5-star satisfaction
- Communicate with customers and team members through email, text, and telephone in a timely manner
- Work closely with the Customer Service Manager to increase the results of the Customer Service team
- Participate in training so you grow and develop as a professional
- Any other duties needed to help drive our vision and fulfill our mission, while abiding by the JH core values
What We Need
- Self-starter, focused on goals and self-driven
- Work independently as well as part of a team
- Multi-task and work well under deadlines
- Excellent written, verbal communication, and organization skills with an attention to details
- Excellent active listening skills and ability to translate that into written format
- Must pass pre-employment drug screen and criminal and driving background checks
- Lift and/or carry 15 pounds
- Prolonged periods of sitting at a desk and working on a computer
If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
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