Customer Service Representative

Furniture Medic is  seeking a Customer Service Representative to join our team!  You will be responsible for assisting customers by answering the phone, answering basic questions regarding our services, and scheduling.  We specialize in providing furniture and cabinet restoration services for the builders, contractors, manufacturers, and insurance company's.  We are a family friendly small business that understands the importance of work-life balance.

Job Responsibilities:

• Answer phones; Screen call’s, answer basic questions of services provided.
• Schedule appointments for customers and maintain the workflow calendar for technicians.
• Work with walk-in customers.
• Maintaining office supplies and office equipment.
• Maintain and develop communication methods to support day-to-day office workflow.
• Customer follow up and tracking of estimates and other communication as needed.
• Standard and advanced knowledge of customer centric business support software.
• Assist with maintaining various social media platforms, including Facebook and Google.

Benefits:

• Paid Training
• Career Advancement Opportunities
• Great Work Environment 
• We provide cell phone stipend of $50.00 per month
• Profit sharing after 1 year of full-time employment
• Healthcare (Medical and Dental) – Company pays 40% for individual coverage
• Company paid short and long-term disability
• PTO (paid time off) after 90 days you earn 6 hours per pay period

Job Requirements:  

• Must be available to work the following schedule: Mon - Fri, 8:00 - 4:30, 32k/47k. 
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Efficiency with computer programs such as Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Windows.
• Adaptable to a fluid work environment
• Must have a valid driver's license with minimum 2 years of driving experience
  
  

COVID 19 Considerations:The safety of our team members is our first priority.  We have implemented COVID 19 safety protocols based on guidelines provided by the CDC and U.S. Government.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Furniture Medic Corporate.