Customer Service Representative

E.J. Basler Co, a high-volume precision machine shop in Schiller Park, IL, is actively looking for a highly motivated individual with a customer-focused mindset to join our growing team as a Customer Service Representative. Your role will be pivotal in ensuring exceptional service to our valued customers, promoting positive brand experiences, and contributing to overall customer satisfaction.

Responsibilities:

• Answer phone calls, emails, and inquiries from customers in a courteous and professional manner.
• Quote pricing, take orders, track delivery and order status, and expedite deliveries when necessary.
• Provide minor technical support and resolve customer complaints or problems efficiently.
• Process incoming orders, modify existing orders, or cancel orders according to established procedures.
• Assign returned goods accounts for products returned to the regional office.
• Prepare and mail product literature, manuals, and catalogs upon customer request.
• Provide administrative and clerical support, including preparing mail, reports, billings, vouchers, and correspondence, filing, and copying.
• Maintain accurate and organized customer and office files.
• Receive and distribute incoming mail and faxes and prepare outgoing mail for pick-up.
• Utilize personal computers and other common office equipment proficiently.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED
• Strong reasoning and mathematical skills, including the ability to perform basic calculations and use decimals.
• Excellent communication skills, both written and verbal, can effectively present information to customers and colleagues.
• Ability to establish and maintain positive working relationships with internal and external stakeholders.
• Highly organized, adaptable, and able to thrive in a fast-paced environment.
• Proficient in Microsoft Windows environment, including Excel and basic database management skills.

Equal opportunity employer. EJ Basler Co candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.