Customer Service Representative

The Customer Service Representative is responsible for assisting customers with all requests, including but not limited to: invoicing, order entry, product information, payments, and all activities related to customer satisfaction. Also, to provide feedback regarding any shipment information including; tracking numbers, back order and receipts.

Essential Duties & Responsibilities:

• Cross train with all members of Customer Service, further enhancing knowledge of all position.
• Operate personal computer to access email, internet, electronic calendars and office support software.
• Complete internal and external reports as required.
• Complete all paperwork related to the ordering process; including sales orders, invoices, returns, etc.
• Resolve customer inquiries and complaints.
• Provide customers with product information.
• Answer calls regarding parts inquiries and respond to customer requests.
• Process all customer orders and inform customers of any delays or issues with pending orders.
• Filing all invoices and general paperwork as necessary, electronically or physically, whichever applies.
• Advise customer of any back order information.
• Relay invoice information to customers using email, mail, fax or auto invoicing.
• Verify all shipping methods are correct and using the correct account number.
• Prepare invoices and secure payments using online terminal.
• Review all Bill of Ladings to verify order entry is correct and parts pulled are accurate.
• Update customers on backorders and release dates.
• Verify pricing for orders placed
• Update any order date changes
• Interact with procurement to resolve customer questions.

WHY HEALTHCARE COMPONENTS GOUP:

• Medical/Dental/Vision at great rates
• Life insurance/Long-Term Disability/Short-Term Disability entirely covered by HCG
• 401k Match
• Employee Assistance Program
• Paid Time Off
• Flexible Spending Account
• Fun Team Atmosphere
• Opportunities for Growth

EXPERIENCE/SKILL/EDUCATIONAL REQUIREMENTS:

The ideal candidate for this role will have the following qualifications:

• High School diploma
• Typing and 10-key
• Proficient with Microsoft Office Suite
• Excellent Communication Skills, both written and verbal
• Pleasant personality and phone voice
• Minimum 2 years Customer Service experience
• Team mentality