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About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a "hospitality spirit" who may be thinking about a career change to join our team.
Overview
The Vice President of Hotel Operations will be responsible for leading the operating disciplines within an assigned group of Independent Lifestyle & Luxury hotels and Resorts to deliver outstanding balanced scorecard results in the properties for which they are responsible. The position will have responsibility for coordinating efforts around sales, marketing, e-commerce, revenue management, cost management, asset positioning, brand identity, guest satisfaction, associate satisfaction, market share, capital planning and implementation of company programs, processes, and policies for all the properties within their region to achieve performance excellence. They are also responsible for coordinating with the finance discipline to ensure that proper controls and financial management are in place within the hotels in their region.
The VP Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations.
• Oversee development and orchestration of property strategies around direct sales, revenue management, marketing, distribution, and e-commerce to maximize revenue and market share performance of each property.
• Oversee development and orchestration of property strategies to minimize costs, drive positive guest and associate satisfaction while driving maximum profit performance at each property.
• Ensure that each hotel has developed brand identities that are actively demonstrated as a customer deliverable, each hotel has defined asset positioning, and developed experiences and programming which assist with outstanding guest satisfaction.
• Oversee development and orchestration of capital planning and implementation/execution of company programs, processes, and policies at each property and throughout the above property team.
• Ensure programs are in place for asset inspection and protection at every property.
• Travel to region properties as necessary. Direct oversight properties must be visited quarterly at a minimum and other division properties annually at a minimum.
• Develop strong relationships with all owners and asset managers in the respective properties.
• Ensure all division members attract, hire, train, motivate, mentor, performance manage and retain top talent in your region in alignment with company practice and in support of the desired company culture and service delivery expectations.
• Use data-driven insights to identify and achieve the optimal performance (including vis a vis our competition) in all our properties.
Qualifications
Provide support and Leadership to the General Managers in an assigned group of hotels.
QUALIFICATIONS:
Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards. Will endure various physical movements throughout the work areas, such as frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 100 pounds. This position also requires frequent use of fine and gross motor skills, eye and hand coordination as well as constant use of vision and hearing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description
Pyramid Global Hospitality ("Pyramid") is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a "hospitality spirit" who may be thinking about a career change to join our team.
Overview
The Vice President of Hotel Operations will be responsible for leading the operating disciplines within an assigned group of Independent Lifestyle & Luxury hotels and Resorts to deliver outstanding balanced scorecard results in the properties for which they are responsible. The position will have responsibility for coordinating efforts around sales, marketing, e-commerce, revenue management, cost management, asset positioning, brand identity, guest satisfaction, associate satisfaction, market share, capital planning and implementation of company programs, processes, and policies for all the properties within their region to achieve performance excellence. They are also responsible for coordinating with the finance discipline to ensure that proper controls and financial management are in place within the hotels in their region.
The VP Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations.
• Oversee development and orchestration of property strategies around direct sales, revenue management, marketing, distribution, and e-commerce to maximize revenue and market share performance of each property.
• Oversee development and orchestration of property strategies to minimize costs, drive positive guest and associate satisfaction while driving maximum profit performance at each property.
• Ensure that each hotel has developed brand identities that are actively demonstrated as a customer deliverable, each hotel has defined asset positioning, and developed experiences and programming which assist with outstanding guest satisfaction.
• Oversee development and orchestration of capital planning and implementation/execution of company programs, processes, and policies at each property and throughout the above property team.
• Ensure programs are in place for asset inspection and protection at every property.
• Travel to region properties as necessary. Direct oversight properties must be visited quarterly at a minimum and other division properties annually at a minimum.
• Develop strong relationships with all owners and asset managers in the respective properties.
• Ensure all division members attract, hire, train, motivate, mentor, performance manage and retain top talent in your region in alignment with company practice and in support of the desired company culture and service delivery expectations.
• Use data-driven insights to identify and achieve the optimal performance (including vis a vis our competition) in all our properties.
Qualifications
Provide support and Leadership to the General Managers in an assigned group of hotels.
QUALIFICATIONS:
- Extensive Independent Luxury & Lifestyle experience required
- Minimum of 15 years in hospitality operations leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate's profile.
- Four-year college degree required.
- Proven success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization.
- Must possess a strong capability to analyze information, understand and identify opportunities for improvement and lead others to successfully act on identified opportunities.
- Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.
- Thorough understanding of best practices in hospitality operations and capability to conduct these differing disciplines in a common strategy to maximize performance in a group of disparate properties.
- Excellent communication skills and ability to marshal resources to achieve company goals and objectives.
Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards. Will endure various physical movements throughout the work areas, such as frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 100 pounds. This position also requires frequent use of fine and gross motor skills, eye and hand coordination as well as constant use of vision and hearing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
