Customer Service Representative

Job Overview

3 day weekends every week!

Central Florida Paint & Body is a leader in modern and premium collision repair. We specialize in premium vehicles and EVs. We are committed to providing our team with an excellent work environment and believe strongly in work/life balance. Our staff works Monday through Thursday with a 3-day weekend every week! If you enjoy interacting with people, welcoming customers, and overseeing daily shop tasks, this is a great role for you to consider with Central Florida Paint & Body. Our Customer Service Representatives regularly interact with our customers through scheduling and repairs. This person is crucial for handling the shop’s scheduling, keeping our customers updated and informed, and keeping the office organized and running smoothly. Previous experience in a collision repair shop is preferred.

Job Responsibilities

• Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
• Maintain communication with customers throughout the repair process
• Monitor new repair assignments, estimate/repair appointments, and capture rates of assignments
• Secure proper payments
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
• Perform other administrative tasks and duties as required to successfully meet the needs of the business
• Other duties as assigned

Qualifications

• Must be at least 18 years of age
• Previous experience in Customer Service, sales, or other related fields is required
• Previous experience in a collision repair center / body shop is preferred.
• Must have a valid driver’s license and be eligible for coverage under company insurance policy
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Behaviors/Competencies:

• Integrity-Respect and accountability at every level and every interaction
• Customer Service-Provide the highest level of Customer Service while building customer satisfaction and retention
• Innovation-Develops and displays innovative approaches and ideas to our business
• Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

Central Florida Paint & Body is an EEO Employer and welcomes diversity

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift

Weekly day range:

• No weekends

Work setting:

• Call center
• In-person
• Office

Work Location: In person