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Benefits/Perks
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great Customer Service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Competitive salary
- Employee discounts
- Free uniforms
- Paid time off
- Signing bonus
- Training & development
Benefits/Perks
- Competitive Compensation
- Generous Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great Customer Service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive inbound calls, emails and text message via our platforms
- Identify the reason for the customer’s call, collect relevant information, and schedule service or provide solutions
- Use best practices in Customer Service techniques to develop rapport and build relationships with customers
- Document all customer interactions using Service Titan and DialPad
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Previous experience in the swimming pool industry preferred
- Comfortable using computers and customer management software
- Excellent phone, verbal communication, and written communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
