Customer Service Representative

Job Summary:

We currently have an exciting opportunity for a Customer Service Representative to join our team. Our Customer Service Representative will handle all aspects of Customer Service needs and administrative duties as assigned. We are looking for a self-starter with a great attitude who enjoys solving problems and taking on challenges.

Responsibilities:

• Order processing/fulfillment and sales support

• Deal directly with customers and provide exceptional Customer Service via telephone, web, or email

• Respond promptly to customer inquiries and offer solutions quickly

• Communicate with all departments to ensure an expedient resolution to customer escalations

• Handle stressful calls and issues with a calm and reassuring demeanor and attitude

• General administrative duties and special projects as assigned

Qualifications:

• Effective interpersonal and problem-solving skills

• Excellent written and verbal communications skills

• Patience for people and a high stress tolerance when needed

• Must be flexible and able to work in a fast-paced environment handling multiple and changing priorities

• Attention to detail and accuracy

• Strong decision-making capabilities and the ability to negotiate

• Highly resourceful team player with the ability to also be extremely effective independently

• Proficient in Microsoft Office (Outlook, Word, Excel)

Salary $55,000 - 58,000 annually

Job Type: Full-time

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Hauppauge, NY: Relocate before starting work (Required)

Work Location: In person