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SalaryJob Overview:
Effective Medical Equipment LLC is seeking a dedicated and customer-oriented individual to join our team as a Part-Time Customer Service Representative. This role involves assisting patients in selecting and acquiring home medical equipment and supplies. We work with directly with CMS to stay in compliance to submit the medical equipment to the patients Medicare policy and any secondary insurance plan.
Responsibilities:
- Provide exceptional Customer Service by answering incoming calls and assisting customers with their inquiries, creating return labels and mailing them out in a timely manner
- Handle outbound calling to follow up with customers or provide updates on their requests
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain accurate and detailed records for CMS guidelines and policy requirements
- Collaborate with other team members to resolve customer issues in a timely manner
- Stay up-to-date on product knowledge and company policies to effectively assist customers
Experience:
- Previous experience in a insurance or DME Customer Service role is preferred but not required
-Understanding of Medicare complaint process and record keeping process
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think critically
- Proficient computer skills, including experience with CRM software or similar systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Positive attitude and a desire to provide outstanding service to customers
- Ability to work with minimal supervision after training is complete
Qualifications:
- High school diploma or equivalent (additional college education is preferred).
- Minimum of one year of office experience required.
- Previous experience in the medical field or home health care is desirable.
- Prior knowledge of processing health insurance claims is preferred.
Job Type: Part-time
Pay: $14.50 - $15.00 per hour
Work setting:
- In-person
Ability to Commute:
- Cartersville, GA 30120 (Required)
Work Location: In person
