Customer Service Representative

Customer Service Representative (CSR)

Salary Range:$25.00 To 30.00 Hourly

Overview: Since 1977, Echelon Supply and Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Echelon is currently seeking a Customer Service Representative to assist our sales team in Charlotte, NC.

Responsibilities:

• Assist the outside sales team in helping achieve monthly, quarterly, and annual sales & financial goals, established by the Regional Sales Manager
• Help to service an existing customer base with questions and concerns while continuing to expand current sales orders and requests
• Drive sales of current products by creating and implementing marketing/business strategies, while utilizing current market trends with both inside and outside sales teams
• Make scheduled sales calls to determine active, inactive and prospective accounts during down time
• Developing and maintaining positive relationships with all established accounts
• Use of CRM system and marketing platforms to track calls and activities performed

Qualifications:

• Motivated self-starter with a strong proven track record of 2+ years of Customer Service success preferred, but not required
• Ability to meet & exceed target goals
• BA in Business, or another related field preferred, but not required
• Experience with Microsoft Office products
• Highly organized, with the ability to work independently
• Ability to thrive in a fast-paced environment
• Ability to multi-task, and prioritize multiple projects simultaneously

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person