Customer Service Representative/Warehouse Associate

UNITS® Moving and Portable Storage of North Carolina is looking for an experienced Customer Service Representative (CSR) & Warehouse Associate (combined role) to provide outstanding Customer Service to our customers and partners and help with unit/container placement around the warehouse.

UNITS® of NC is a local business looking for strong team players ready for their opportunity to take on a key role with room to grow! This is a tremendous opportunity to be an integral part of a growing team.

Who Are We Looking For:

A UNITS® CSR & Warehouse Associate is an energetic, professional, outgoing self-starter who has excellent sales skills and is not afraid to get their hands dirty. This role requires a person who is a team player and works well with others. This individual will use their superb marketing and Customer Service skills to provide and maintain our 5-Star service and reputation. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. The CSR & Warehouse Associate pays close attention to detail, knows how to work a forklift and has strong computer skills. The applicant will provide outstanding Customer Service including assessing and resolving customer problems, professionally handling telephone and on-line inquiries and having units ready for our delivery specialist(s) to take to customers. The position requires logistics planning and close coordination with our delivery specialist(s) to ensure customer alignment.

Essential Duties and Responsibilities

• Assist customers with answers to questions regarding moving and portable storage, pricing, services, and merchandise.
• Follow-up on inbound on-line quote requests quickly to drive business growth and provide excellent, local Customer Service.
• Enter reservations and maintain accurate customer information database for scheduling, estimates, and billing purposes.
• Communicate and coordinate with delivery specialist(s) to assure alignment with customer needs.
• Daily logistics planning in concert with delivery specialist(s) for scheduling and optimization.
• Drive a forklift to relocate units and have them ready for our delivery specialist(s)
• Handle customer issues and possess the ability to problem-solve ensuring high customer satisfaction and the advancement of the UNITS® brand.
• Become knowledgeable about UNITS® equipment, products, and services, and serve as a credible and effective representative of the brand.
• Clerical duties such as paperwork, responding to emails and assisting other employees.
• General office duties as needed

Requirements

• High-energy, ‘can do’ attitude, ready to jump in wherever needed and wear many hats
• Well organized with the ability to manage multiple tasks, set priorities, and problem solve to exceed customer expectations
• Excellent communication skills, written and verbal, especially the ability to succinctly and persuasively describe the UNITS® products and services to prospective customers
• Must be able to work both as a team player and independently to meet company goals and achieve success.

Qualifications

• High School diploma, or equivalent (Required)
• Minimum one year experience in Customer Service role (Required). Experience in a related industry and role (Preferred)
• Technological Proficiency, Windows or Mac computer, Microsoft Office (Word, Excel, Outlook), Smart phone, Internet (Required)
• Must be able to pass a background check prior to employment and be legally authorized to work in the United States

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person