Customer Service Representative

We have Full time positions available at our Customer Service Center. We are looking for dynamic, hard-working professionals ready to grow with us. English and Bilingual positions are available. Working with us means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, We believe in growing the careers of our employees.

CSRs are the frontline of support on programs that have life changing implications. This team will handle inquiries that involve the provisioning and maintenance of human social services. We need people who are respectful, professional, courteous, eager-to-learn, and ready to make a career with us. We provide training, competitive wages and benefits, and real opportunity for job growth.

The Customer Service Centers regular hours of operation are Monday through Friday from 8:00 a.m. to 5:00 p.m.

The Customer Service Representatives primary duties are:

Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies, and procedures.

Access internal and client systems, interpret screens, update screens, and enter contact notes in automated systems.

Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.

Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications:

CSRs shall have at least 1+ year of Customer service experience.

A high school diploma or GED is required.

Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

Preferred Skills/Experience:

Ability to navigate and update systems in Windows.

Ability to convey information and direction for multiple programs during a single interaction.

Previous experience as a Customer Service Representative in a call center.

Associate degree or Degree in progress preferred.

Professional Skills:

Strong verbal, interpersonal and written communication skills

Team player with the ability to work in a fast-paced environment.

Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.

Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.

Benefits:

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance