Address
Form of work
SalaryESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
- Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
- Respond to product inquiries from customers. Solicit sale of new or additional services or products.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Contact all customers affected by product recalls and withdrawals.
- Key customer orders.
- Work front window & filing as needed.
- Others duties as assigned.
SUPERVISION:
- NA
RELATIONSHIPS
- Internal: Sales, Operations/Distribution/Production/Support. The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.
- External: The incumbent is required to interact with customers in a professional manner.
WORK ENVIRONMENT
- Professional office environment and will require you to interact with customers.
MINIMUM QUALIFICATIONS
- Excellent verbal communication skills and problem resolution ability required.
- Familiarity with Microsoft Office products.
- Phone technology experience preferred.
Education
- High School diploma or equivalent required. Degree preferred.
PREFERRED QUALIFICATIONS
- Minimum of three years’ experience in Customer Service call center environment required. Experience in food service distribution a plus.
PHYSICAL QUALIFICATIONS
- Must be able to perform the following physical activities for described length of time
- List the required physical activities including length of time performing each activity referencing the key below
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND
OCCASIONALLY
WALK
OCCASIONALLY
DRIVE
NEVER
SIT
CONTINUOUSLY
LIFT
1-10 lbs (Sedentary)
FREQUENTLY
11-20 lbs (Light)
OCCASIONALLY
21-50 lbs (Medium)
OCCASIONALLY
51-100 lbs (Heavy)
NEVER
Over 100 lbs (Very Heavy)
NEVER
CARRY
1-10 lbs (Sedentary)
OCCASIONALLY
11-20 lbs (Light)
OCCASIONALLY
21-50 lbs (Medium)
OCCASIONALLY
51-100 lbs (Heavy)
NEVER
Over 100 lbs (Very Heavy)
NEVER
PUSH/PULL
OCCASIONALLY
Climb/Balance
OCCASIONALLY
STOOP/SQUAT
OCCASIONALLY
KNEEL
OCCASIONALLY
BEND
OCCASIONALLY
REACH ABOVE SHOULDER
OCCASIONALLY
TWIST
OCCASIONALLY
MANIPULATE OBJECTS
OCCASIONALLY
MANUEL DEXTERITY
OCCASIONALLY
