Customer Service Representative

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This position offers the opportunity to work in a fast-paced and dynamic environment, where you will have the chance to make a positive impact on our customers' experience.

Duties:
- Handle inbound calls from customers and provide assistance with their inquiries, orders, and concerns
- Make outbound calls to follow up on customer inquiries or resolve any issues
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Process customer orders, returns, and exchanges
- Perform data entry tasks to update customer information in the system
- Utilize sales techniques to upsell products or services when appropriate

Qualifications:
- Excellent verbal and written communication skills in both English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Previous Customer Service experience is preferred but not required

Benefits:
- Competitive pay rate
- Opportunities for career advancement within the company
- Comprehensive training program provided

If you are a motivated individual with excellent communication skills and a passion for providing exceptional Customer Service, we encourage you to apply for the position of Customer Service Representative. Join our team and be part of an organization that values its employees and strives for excellence in customer satisfaction.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Douglasville, GA 30134: Relocate before starting work (Required)

Work Location: In person