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Form of work
SalaryThis is role is interfacing in person and on the phone with customers who are fixing their computers and devices. Looking for a responsible, organized, positive, upbeat multi-tasker who is driven to ensure all customers are happy while pushing the sales flow.
Sales experience and/or tech knowledge experience is a plus.
Here are the job's tasks:
-Check in customers for computer repairs - Listen to customers' computer issues, assign to tech, liaise with techs and customers to speak to customers to sell repairs.
-Field phone calls - Draw customers to our repair shop, support new issues, continuing repairs, follow-ups, and complaints, and coordinate onsite service dispatch for business/residential computer visit requests.
-Email monitoring / replies - Reply and follow up to new and current computer repairs as well as business/residential computer visit requests.
-Ticket queue supervision - Stay on top of repair tickets, ensuring we are proactively repairing devices, checking part status, and perform quality check before customer delivery
-Maintain inventory - Keep updating inventory of computer parts
-Vendor relations - You'll be reaching out to available vendors to attain high quality parts as quickly as possible.
-Marketing / Social Media / Sales - Providing lead generation activities is a plus to staying proactive
-Commission driven - Get rewarded for sales by receiving commissions
Please send along your resume to us to be considered for this role. Thank you!
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 10 – 30 per week
Weekly day range:
- Every weekend
Work setting:
- In-person
Ability to Relocate:
- New York, NY 10012: Relocate before starting work (Required)
Work Location: In person
