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Form of workWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.
It's not just about your career... or your job title...it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters...do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
CS Representative Requisition
Who will you be working with?
L&M Radiator, Inc. is a global designer, manufacturer, and distributor or MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries. This role will be collaborating with our internal teams to ensure product build is on track and on target per customer specifications. We want a representative that wants to connect with our customers around the world.
How will you make a difference?
As a member of the CS department, you will be responsible for providing the whole department with support, knowledge of products, and assist in communication and problem solving. Responsible for data input and checking of orders, quotes, and purchase orders. Learn customer portals for entering and retrieving customer orders. Collaborate with internal engineering and sales department on quoting, pricing and product delivery. Work within deadlines, establish customer relationships and collaborate with team on to produce the worlds best heat transfer solutions across the globe.
What do we want to know about you?
- 2-year Associate degree or 4-6 years' experience in an industrial Customer Service or inside sales atmosphere, or prior L&M experience.
Preferred Qualifications:
- Knowledge of Epicor or similar ERP system.
- Experience in Lean Manufacturing.
What will your typical day look like?
- Check Quotes to Ensure customers receive accurate, correct, and proper product quotes, information and materials.
- Responsible for intercompany orders.
- Able to process customer and vendor Purchase Orders in ERP system (Epicor)
- Respond to Customer Service needs in a timely, respectful, and diligent manner.
- Maintain all required records clearly, accurately, and completely.
- Follow all department procedures, processes and instructions set forth by the Customer Service manager.
- Follow all corporate policies and procedures and support management decisions.
- Communicate with other departments as required.
- Perform work in a safe manner and follow all safety guidelines/procedures.
- Domestic and international travel could be required and include weekends depending on the project and if needed.
- Other related duties as assigned and deemed necessary by Supervisor.
What about the physical demands of the job?
- Sitting for long periods of time
Knowledge, Skills and Abilities Required for Entry Level:
- Regular and reliable attendance.
- Communicate effectively in English, by both verbal and written means.
- Technical, mechanical, and industrial knowledge needed to include blueprint reading.
- Experience preparing a wide variety of reports, spreadsheets and documentation using Microsoft Office Products such as Excel, Word, PPT, Teams and Outlook.
- Work effectively with fellow employees, independently, under pressure, and with accuracy.
- Establish priorities and complete assignments efficiently with excellent attention to detail.
- Dependability under both supervised and unsupervised conditions.
- Professional phone and email étiquette.
- Must be organized, thorough and have good follow through.
- Ability to sit for long periods of time and multi-task throughout the day.
- Must pass a pre-employment physical, drug/alcohol and background test.
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
