Address
Form of workJob Title
HIVE Inventory Control Analyst
Status
Exempt
Why This Role is Important:
Navigating the healthcare system can be very confusing. Where should you go? How much will you have to pay? Will the service be covered? Is this doctor good? These are just a few questions members often have when seeking care. Aither's HIVE Inventory Control Analyst will support the team by prioritizing advocacy assignments and providing support through the members healthcare journey.
What You'll Do:
\u25CF Manage Connect advocacy Boards
\u25CB Daily review of boards to ensure appropriate priority setting and follow-up is occurring according to SOP
\u25CB Add checklist items if needs are identified during review
\u25CB Triage and prioritize ticket assignments to ensure appropriate and timely workflow
\u25CB Assign daily assignments if tickets are not worked timely
\u25CB Follow up with assignments and advocates to ensure work is being completed
\u25CB Complete strategic assignments if advocates are not available
\u25CB Support and mentor advocates with advocacy assignments regarding cost containment solution process\u2019
\u25CF Add CMS auths to tickets each day
\u25CF Assist with the development and documentation of standard operating procedures for the team
\u25CF Be available to assist team with problem solving of difficult cases
\u25CF Assign emails in the Aither Advocate mail box to team members
\u25CB Monitor to ensure emails are addressed and resolved in a timely manner
\u25CB Complete emails if advocates are not available
\u25CF Support the onboarding of new team members
\u25CF Assist with calls to maintain acceptable call standards
\u25CF Work ticket as applicable
\u25CB Individually assigned tickets
\u25CB Escalated tickets
\u25CB Support on challenging tickets
\u25CB Research on tickets for advocates
\u25CF Support Advocates on cost containment strategies.
Requirements
WhatYou'll Bring::
\u25CF High school diploma or GED required
\u25CB Associates Degree preferred
\u25CB Knowledge of CPT codes, ICD-10 codes and Medical Terminology a plus
\u25CF Experience with lots and lots of phone calls, coming in and going out
\u25CF Ability to remain patient, level-headed and cool under pressure
\u25CF Critical thinking and the ability to direct assignments and ensure they are being completed timely
\u25CF Talent to communicate clearly - when you explain it, people get it
\u25CF PC and Windows experience
\u25CF Desire to help people and get them to those ah! moments
\u25CF A love for taking on difficult situations and finding creative solutions
\u25CF Natural talent for digging until you find a solution
\u25CF The attitude that anything worth doing is worth doing right - every single time
\u25CF Talent for ensuring nothing falls through the cracks on your watch
\u25CF Strong self management and time management skills
\u25CF Ability to maintain confidentiality
\u25CF The motivation to learn and constantly improve processes
\u25CF Mindset of a team-player - you'll be ready to jump in and help on any Aither task
\u25CF Based on business needs, hours outside your normally scheduled shift may be required
\u25CF Monday-Friday 830am-5pm EST work week
\u25CF Compensation Range: $40,000 - $60,000
Physical Requirements:
BenefitsBenefits
