Customer Service Representative

Customer Service Representative

We are seeking a Customer Experience Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interaction

​Qualifications:

• Previous experience in Customer Service, sales, or other related fields
• Previous phone experience, preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

The applicant must also be 21 years of age and able to pass a criminal background check.

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients. If you are a dedicated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Please note that this position does involve outbound calling as part of the Customer Service responsibilities.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.