Customer Service Representative-

Overview:

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity to utilize your sales and communication skills in a fast-paced and dynamic environment.

Responsibilities:

- Provide excellent Customer Service by responding to customer inquiries via phone, email, or chat

- Assist customers with product information, order status, and general inquiries

- Process orders, returns, and exchanges accurately and efficiently

- Resolve customer complaints or issues in a professional and timely manner

- Communicate effectively with customers to ensure their needs are met

- Maintain accurate customer records and update information as needed

- Collaborate with other departments to address customer concerns or escalate complex issues

- Perform data entry tasks to update customer information and order details

Requirements:

- High school diploma or equivalent

- Previous experience in Customer Service or related field preferred

- Strong communication skills, both verbal and written

- Excellent phone etiquette and active listening skills

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in data entry and computer skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Location:

We offer competitive compensation and benefits packages for our employees.

If you are passionate about providing exceptional Customer Service and have the required skills, we would love to hear from you. Please submit your application for consideration.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• South Bend, IN 46628: Relocate before starting work (Required)

Work Location: In person