Customer Service Representative

Overview
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
As an integral member of the Loan Operations Department, this position is mainly responsible for handling telephone inquiries from internal (branches and other departments) and external customers. Additionally, this role will review and complete research requests for all loan applications as well as process loan payoffs, and handling of Credit Bureau and billing disputes.

• Handle telephone inquiries and research requests from internal and external customers (ie. loan payoffs, payment history requests, billing disputes, and interest calculations) and perform appropriate follow-up tasks including ongoing communication with the requester
• Reorder coupon books, process installment loan payment deferments including due date changes, need to be familiar with AFT/ACH and deceased borrower functions
• Prepare letters to customers as appropriate
• Complete loan information requests from the government or other financial institutions
• Process all return mail for entire Loan Operations department
• Cooperate with other members of the department to achieve departmental goals
• Other related duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion

Qualifications
Educatioin, Training and Requirements:

• High School Diploma or GED required
• Prior experience in related field/working with customers preferred

Skills:

• Professionalism and an effective team player
• Effective verbal and written communication skills
• Attention to detail and proven organizational skills
• Ability to multi-task
• Ability to work accurately in a time-sensitive environment
• Excellent computer and typing skills
• Research and problem solving skills
• Proficient in Word and Excel
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humilty

Other Job Information
Hours: 40 hours/week; Monday-Friday; 8:00 a.m. - 5:00 p.m.
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Minimum
USD $17.50/Yr.
Maximum
USD $23.82/Yr.