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Form of workHeating + Air Paramedics is looking for a full-time REMOTE customer-oriented Service Representative to work 40 hours per week. This person will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target at Heating + Air Paramedics is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities Include:
- Manage large amounts of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Schedule customer appointments and dispatch to Technicians at Heating + Air Paramedics.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process Heating + Air Paramedics customer accounts and file documents.
- Process registration, rebates, and returns for Heating + Air Paramedics
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage with Heating + Paramedics customers.
- Must have a dedicated quite workspace
Heating + Air Paramedics offers a good work environment with competitive pay ranging from $16 -$20 per hour depending on experience, opportunity for advancement, health insurance, paid holidays, personal days and vacation time. If you are an energetic person looking for a great place to work, please submit your resume to Heating + Air Paramedics today! HAPMissouri@gmail.com.
This is a remote position.
Compensation: $16.00 per hour
JOIN OUR LOCAL TEAM OF HVAC PROFESSIONALS
At Heating + Air Paramedics, we're guided by our commitment to providing customers with thoughtful and knowledgeable guidance and service. We go into a home to help, not sell. Our customers can trust that they're getting the utmost expert workmanship, and it is our belief that a customer doesn't care how much you know until they know how much you care. In continuing to build our team, we're looking for professionals who value respect, take pride in their work, and always do the right thing.
DISCOVER A CAREER TO EXCEL AT
With training, licensing, and certification opportunities, you'll find yourself advancing fast with . Whether you're interested in communications and sales or being in the field and providing expert guidance and solutions to our customers, there is a place for you on our team.
